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Suretank provide engineered solutions including offshore tanks and containers for the offshore oil and gas sector.

Delivering World Class Customer Care

Delivering World Class Customer Care

At the end of last year Philip Murphy joined the team as Director of Customer  Care at Suretank.

In a recent interview I asked Philip about his new  role, his plans for the future and why our customers can expect World Class Customer Care:

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Offshore chemical tank leader opens new corporate centre

Offshore chemical tank leader opens new corporate centre

At Suretank we are very much looking forward to Friday of this week when we welcome our many friends and customers to the official opening of our new Corporate Centre in Dunleer, Ireland. The response level from our clients from around the globe has been truly amazing and we have visitors travelling from the USA, Brazil, Nigeria, Norway, UK and the Netherlands. We are honoured to welcome the Minister for Jobs, Enterprise and Innovation, Mr Richard Bruton, TD to officially cut the ribbon and to declare our Corporate Centre officially open. The day promises to offer us all a great opportunity to celebrate the success of Suretank and its many great customers, employees and suppliers.

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Suretank strengthen engineering services in the Netherlands

I am pleased to be able to announce that we have recently entered into a formal agreement with long-term Dutch partner Stainless Equipment Works (SEW) to launch Suretank Netherlands.

The highly skilled team that we've created at Suretank Netherlands will act as an agent for Suretank providing us with valuable on the ground engineering and sales support to further strengthen our market position in the Dutch offshore industry.

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Delivering global customised tank solutions

I was recently involved in heading up a project with one of our customers, Halliburton, in Asia which required us to engineer and install a range of highly customised tanks for an on board modular stimulation plant in Kakinada, India.

It was a challenging project for us but one that we were able to deliver on successfully because of the engineering expertise that we have globally across all of our manufacturing sites. The tanks, which included a lined acid transport tank for transporting full strength hydrochloric acid, custom designed dual compartment lined mixing tanks and large brine and gel mixing tanks, were manufactured in our sites across China, Thailand and Ireland.

Dealing with one supplier for all the tanks simplified the process for the customer and because all of our products are manufactured to DNV 2.7-1 standards we could assure them of the quality on all the products.

The tanks had a host of special requirements and the success of the project was because of our people in all of our locations. Three factories and our engineering design team at head office were involved. They listened to what the customer wanted; developed and modified the different equipment from each factory and delivered premium quality assured products.

We have already started work on our next project with Halliburton and as always will aim to deliver the same level of engineering expertise and innovation.

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Take the LEAD

The management team at Suretank has been hard at work alongside many of our team of experts to develop our five-year strategic plan that will guide us through the next stage of development and market penetration within the offshore oil and gas sectors.

Last Friday we completed our January series of Breakfast Clubs - over the course of 4 early Friday mornings 80 employees joined us as I presented Suretank 2018 (our five-year Strategic Plan). The feedback from our people at many levels of the organisation has been overwhelmingly positive and the entire team is looking forward to working towards our new set of challenges.

Suretank provides best-in-class products throughout our range of offshore cargo carrying units, fuel tanks, acid tanks and cryogenics tanks to name but a few and the level of expertise within our organization is unparalleled within our sector. I am delighted to say that this skill set crosses seamlessly from quality assured product into premium customer service. With this in mind our next series of Breakfast Clubs, scheduled for March will have our Commercial Director, Philip Murphy presenting to us on the secrets of customer care.

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